13 direct-order brands · routes checked July 22, 2026
Open the right return door before the clock moves.
The Return Desk opens each seller's published portal, form, or authorization email and puts the required evidence or approval step beside it. It does not send anything for you.
Official start channels
Choose the brand on the order confirmation.
email · checked July 22, 2026
Lectric
contact@lectricebikes.comRequest written authorization before shipping anything. Include the order number and proof of purchase, and keep the bike unridden in its original packaging.portal · checked July 22, 2026
Aventon
Aventon Loop ReturnsReview the terms, enter the order information, and prepare an odometer or unopened-item photo plus accurate return-box dimensions.email · checked July 22, 2026
Velotric
help@velotricbike.comPut [RETURN REQUEST] and the order number in the subject. Wait for approval, a prepaid label, and detailed instructions before shipping.portal · checked July 22, 2026
Rad Power Bikes
Rad Power Bikes return portalInitiate the return in Rad's portal or contact support@radpowerbikes.com. Do not send merchandise back outside the approved process.form · checked July 22, 2026
Ride1Up Revv 1
Ride1Up contact formReport the Revv 1 return within 14 days of delivery, preserve the unopened shipment, attach photo proof, and wait for approval and the correct return address.email · checked July 22, 2026
Fiido
support@fiido.comInclude the order number plus videos and photos of all packaging and items. Wait for approval and the seller's label or shipping instructions.form · checked July 22, 2026
Himiway
Himiway help deskSubmit the order status and return reason. For shipping damage, report within 48 hours with photos while the bike remains unused; other paths may also require photos or video.email · checked July 22, 2026
HOVSCO
support-us@hovsco.comRequest acceptance before shipping. Wait for the return label and instructions; items sent without first requesting a return are not accepted.email · checked July 22, 2026
Ecotric
service@ecotric.comRequest a Return and Exchange Authorization and label before shipping. Ecotric says an unauthorized return will not be refunded.email · checked July 22, 2026
ENGWE
service@engwe-bikes.comRequest authorization before shipping, include proof of purchase, and preserve the original packaging and all contents.email · checked July 22, 2026
GOTRAX
support@gotrax.comAsk for the official Return Request Form and an RMA number before shipping; include the order number.email · checked July 22, 2026
TENWAYS
support@tenways.comContact support within 14 days, include proof and requested photos, and wait for return instructions before shipping.email · checked July 22, 2026
Segway O2O eBike
technicalsupport@segway.comRequest a Work Order or other authorization before returning the bike to the original pickup dealer location.
Return-start questions, answered.
Should I ship an e-bike back before the seller approves the return?
Usually no. The indexed sellers publish authorization, portal, ticket, RMA, label, or written-instruction steps. An unapproved shipment can be refused or left without a refund path.
What is an RMA or return authorization?
It is the seller's written permission or case identifier for a return. Keep the approval, shipping label, destination, tracking number, and every message together.
What should I save before starting an e-bike return?
Save the order confirmation, current policy, delivery or purchase date, odometer, packaging condition, serial number, photos or video, and a timestamped copy of the request.
Source-dated routing information, not seller authorization or legal advice. Dealer, marketplace, damage, defect, warranty, financed, promotional, and location-specific orders may use a different process.
Before fulfillment advances or the bike leaves your possession
Turn the current policy into a written seller request.
The $12 kit builds an editable seller-specific cancellation or return request, private refund downside file, route-specific evidence checklist, source receipt, and applicable deadline calendar, plus a manually verified 30-day weekly source watch for one indexed brand.