13 direct-order policies · source checked July 19, 2026
Most indexed policies use delivery, receipt, or possession. One public help page uses purchase-date wording. Pick the seller before trusting a generic “14-day return” promise.
Conservative contact-by date
Enter the clock startSkinflint counts the date you enter as day one.
Choose a brand to see the current source wording.
Contact the seller sooner whenever possible. Approval, shipment, inspection, damage, promotions, dealer orders, and applicable rights may follow different rules.
The wording that changes the date
The table is readable without running the calculator. It covers the ordinary change-of-mind path for the named direct-order scope, not defects, shipping damage, dealer sales, or legal rights.
| Brand | Ordinary window | Policy clock basis | Source-checked wording | Receipt |
|---|---|---|---|---|
| Lectric | 14 days | Possession / receipt | The policy closes ordinary eligibility once the bike has been in the buyer's possession for 14 days. | Lectric refund policy |
| Aventon | 14 days | Purchase date | The public return help says new and used items must be returned within 14 days of purchase. | Aventon return help |
| Velotric | 14 days | Date received | The policy says the 14-day window is based on the date the buyer receives the bike. | Velotric return policy |
| Rad Power Bikes | 30 days | Date received | The policy allows new or qualifying used-bike returns within 30 days of receipt of the bike. | Rad refund policy |
| Ride1Up Revv 1 | 14 days | Delivery date | The model policy requires the return request within 14 days of delivery. | Ride1Up Revv 1 policy |
| Fiido | 30 days | Delivery date | The policy gives new and qualifying opened bikes a 30-day period from delivery. | Fiido return policy |
| Himiway | 15 days | Date received | The standard new and 0-10 mile tiers use 15 days, with later tiers described from receipt. | Himiway return policy |
| HOVSCO | 15 days | Date received | The policy requires contact within 15 calendar days of receipt. | HOVSCO return policy |
| Ecotric | 30 days | Date received | The policy says the 30-day return period starts from receiving the bike. | Ecotric return policy |
| ENGWE | 30 days | Date received | The U.S. policy allows an ordinary return within 30 days after receiving the product. | ENGWE U.S. return and refund policy |
| GOTRAX | 31 days | Date received | The refund policy gives new and unused products 31 days from receipt; its lightly used tier says 31 days from purchase. | GOTRAX refund policy |
| TENWAYS | 14 days | Date received | The U.S. return policy requires contact within fourteen days from receipt. | TENWAYS U.S. return policy |
| Segway O2O eBike | 30 days | Date received | The e-bike policy allows qualifying returns during days 1 through 30 after delivery or availability for pickup. | Segway eBike return policy |
Return-clock questions
It depends on the seller's current wording. In this source-checked index, most policies use delivery, receipt, or possession wording, while Aventon's public return help uses purchase-date wording. Always use the event named by the exact policy.
That produces a conservative contact-by date one calendar day earlier than a day-zero interpretation. The page also shows the outside edge so the counting choice is visible rather than hidden.
Not necessarily. Riding, mileage, opening the shipment, missing packaging, damage, promotions, and authorization requirements can close or reduce the ordinary return path before the clock ends.
No. It is a conservative planning tool for published seller terms. Defects, shipping damage, financing, dealer purchases, and rights under applicable law can follow different rules.
Before assembly, not after regret
The $12 kit builds an editable seller-specific request, private refund downside file, evidence checklist, source receipt, and a manually verified 30-day weekly source watch for one indexed brand.