{
  "name": "Skinflint.ai e-bike policy feed",
  "version": "2026-07-19",
  "canonical": "https://skinflint.ai/api/ebike-policies.json",
  "schema": "https://skinflint.ai/api/ebike-policies.schema.json",
  "license": "https://skinflint.ai/developers/#data-license",
  "checked": "2026-07-19",
  "currency": "USD",
  "market": "United States direct orders",
  "disclaimer": "Pre-purchase summary, not legal advice. Confirm the live policy at checkout. Unknown freight is not zero.",
  "brands": [
    {
      "id": "lectric",
      "name": "Lectric",
      "scope": "Direct U.S. e-bike orders",
      "returnDays": 14,
      "returnClock": {
        "basis": "possession",
        "inputLabel": "Date you received the bike",
        "sourceWording": "The policy closes ordinary eligibility once the bike has been in the buyer's possession for 14 days.",
        "note": "The policy does not define a precise start timestamp, so Skinflint uses the receipt date entered by the shopper."
      },
      "rideLimit": "No riding",
      "unopened": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 0,
        "fixedMax": 300,
        "unknownFreight": true
      },
      "ridden": {
        "eligible": false,
        "reason": "The policy says an e-bike is not return-eligible after it has been ridden."
      },
      "cancellation": "Full refund until the shipment-confirmation email; later cancellations lose shipping costs.",
      "cancellationChecked": "2026-07-20",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "free",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": false,
          "note": "Full refund is published until the shipment-confirmation email."
        },
        "afterFulfillment": {
          "mode": "unknown-cost",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": true,
          "note": "Later cancellations lose shipping costs, but the indexed source does not publish the amount."
        }
      },
      "packaging": "Original packaging required.",
      "returnStart": {
        "type": "email",
        "url": "mailto:contact@lectricebikes.com?subject=Return%20authorization%20request",
        "label": "Email Lectric for authorization",
        "destination": "contact@lectricebikes.com",
        "instruction": "Request written authorization before shipping anything. Include the order number and proof of purchase, and keep the bike unridden in its original packaging.",
        "sourceUrl": "https://lectricebikes.com/policies/refund-policy",
        "checked": "2026-07-22"
      },
      "watchout": "The policy describes all sales as final, makes returns discretionary, and allows a restocking fee up to $300.",
      "sourceUrl": "https://lectricebikes.com/policies/refund-policy",
      "shopUrl": "https://lectricebikes.com/",
      "sourceLabel": "Lectric refund policy",
      "sourceUpdated": "2026-06-04",
      "anchors": [
        "14 days",
        "$300",
        "has been ridden"
      ],
      "checked": "2026-07-19"
    },
    {
      "id": "aventon",
      "name": "Aventon",
      "scope": "Direct U.S. e-bike orders",
      "returnDays": 14,
      "returnClock": {
        "basis": "purchase",
        "inputLabel": "Purchase date",
        "sourceWording": "The public return help says new and used items must be returned within 14 days of purchase.",
        "note": "This wording can create an earlier date than a delivery-based clock."
      },
      "rideLimit": "Under 20 miles",
      "unopened": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 125,
        "fixedMax": 125,
        "unknownFreight": false
      },
      "ridden": {
        "eligible": true,
        "percent": 50,
        "fixedMin": 125,
        "fixedMax": 125,
        "unknownFreight": false
      },
      "cancellation": "Standard orders must be cancelled within 90 minutes. Later standard orders cannot be cancelled; pre-orders may incur 2.5% before fulfillment, and refused shipped bikes can incur $250 per bike.",
      "cancellationChecked": "2026-07-20",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "verify",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": false,
          "requestWindowMinutes": 90,
          "note": "Standard-order cancellation requests are available only during the first 90 minutes. A qualifying pre-order cancelled later but before warehouse fulfillment can lose a published 2.5% card-processing fee.",
          "sourceUrl": "https://rideaventon.zendesk.com/hc/en-us/articles/24440726389019-Cancellations",
          "sourceLabel": "Aventon cancellations help"
        },
        "afterFulfillment": {
          "mode": "not-cancellable",
          "percent": 0,
          "fixedMin": 250,
          "fixedMax": 250,
          "unknownAdditional": false,
          "note": "Aventon says shipped orders cannot be changed, intercepted, or cancelled. A refused bike can be treated as a return with a $250 deduction, and the buyer must notify Aventon.",
          "sourceUrl": "https://rideaventon.zendesk.com/hc/en-us/articles/24440776567067-Refused-Shipments",
          "sourceLabel": "Aventon refused shipments help"
        }
      },
      "packaging": "Return box dimensions and an odometer photo or unopened-item photo are required.",
      "returnStart": {
        "type": "portal",
        "url": "https://aventon.loopreturns.com/",
        "label": "Start an Aventon return",
        "destination": "Aventon Loop Returns",
        "instruction": "Review the terms, enter the order information, and prepare an odometer or unopened-item photo plus accurate return-box dimensions.",
        "sourceUrl": "https://rideaventon.zendesk.com/hc/en-us/articles/24477369851803-Returns",
        "checked": "2026-07-22"
      },
      "watchout": "A used return can lose 50% of purchase price plus the $125 bike-label fee. The 2026 warranty puts covered-part labor on the owner.",
      "sourceUrl": "https://rideaventon.zendesk.com/hc/en-us/articles/24477369851803-Returns",
      "warrantyUrl": "https://www.aventon.com/pages/warranty",
      "shopUrl": "https://www.aventon.com/collections/ebikes",
      "sourceLabel": "Aventon return help",
      "sourceUpdated": null,
      "anchors": [
        "fourteen (14)",
        "fifty percent (50%)",
        "$125"
      ],
      "checked": "2026-07-19"
    },
    {
      "id": "velotric",
      "name": "Velotric",
      "scope": "Direct U.S. e-bike orders",
      "returnDays": 14,
      "returnClock": {
        "basis": "receipt",
        "inputLabel": "Date you received the bike",
        "sourceWording": "The policy says the 14-day window is based on the date the buyer receives the bike.",
        "note": "Skinflint uses the receipt date entered by the shopper."
      },
      "rideLimit": "No stated mileage cap",
      "unopened": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 200,
        "fixedMax": 200,
        "unknownFreight": true
      },
      "ridden": {
        "eligible": true,
        "percent": 22,
        "fixedMin": 0,
        "fixedMax": 0,
        "unknownFreight": true
      },
      "cancellation": "Orders already fulfilled or shipping cannot be cancelled; refused shipments may lose $200 per bike.",
      "cancellationChecked": "2026-07-20",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "verify",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": true,
          "note": "The indexed source does not promise a free cancellation before fulfillment."
        },
        "afterFulfillment": {
          "mode": "not-cancellable",
          "percent": 0,
          "fixedMin": 200,
          "fixedMax": 200,
          "unknownAdditional": false,
          "note": "Fulfilled or shipping orders cannot be cancelled; $200 is the published refused-shipment exposure per bike."
        }
      },
      "packaging": "Original packaging preferred; another suitable box is accepted. All original contents are required.",
      "returnStart": {
        "type": "email",
        "url": "mailto:help@velotricbike.com?subject=%5BRETURN%20REQUEST%5D%20Order%20number",
        "label": "Email Velotric's return team",
        "destination": "help@velotricbike.com",
        "instruction": "Put [RETURN REQUEST] and the order number in the subject. Wait for approval, a prepaid label, and detailed instructions before shipping.",
        "sourceUrl": "https://www.velotricbike.com/pages/return-refund-policy",
        "checked": "2026-07-22"
      },
      "watchout": "The used-bike deduction is 22%, and the refund section says return shipping or other fees may also be deducted.",
      "sourceUrl": "https://www.velotricbike.com/pages/return-refund-policy",
      "monitorUrl": "https://www.velotricbike.com/pages/return-refund-policy.json",
      "shopUrl": "https://www.velotricbike.com/collections/electric-bikes",
      "sourceLabel": "Velotric return policy",
      "sourceUpdated": "2026-06-04",
      "anchors": [
        "14 days",
        "$200",
        "22%"
      ],
      "checked": "2026-07-19"
    },
    {
      "id": "rad-power-bikes",
      "name": "Rad Power Bikes",
      "scope": "Direct U.S. e-bike orders",
      "returnDays": 30,
      "returnClock": {
        "basis": "receipt",
        "inputLabel": "Date you received the bike",
        "sourceWording": "The policy allows new or qualifying used-bike returns within 30 days of receipt of the bike.",
        "note": "Skinflint uses the receipt date entered by the shopper."
      },
      "rideLimit": "Under 20 miles",
      "unopened": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 149,
        "fixedMax": 149,
        "unknownFreight": false
      },
      "ridden": {
        "eligible": true,
        "percent": 30,
        "fixedMin": 149,
        "fixedMax": 149,
        "unknownFreight": false
      },
      "cancellation": "Online orders cannot be modified or cancelled once placed.",
      "cancellationChecked": "2026-07-20",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "not-cancellable",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": false,
          "note": "The indexed policy says online orders cannot be modified or cancelled once placed."
        },
        "afterFulfillment": {
          "mode": "not-cancellable",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": false,
          "note": "The indexed policy does not publish a cancellation path after placement."
        }
      },
      "packaging": "New-bike returns require original packaging.",
      "returnStart": {
        "type": "portal",
        "url": "https://www.radpowerbikes.com/apps/returns",
        "label": "Start a Rad return",
        "destination": "Rad Power Bikes return portal",
        "instruction": "Initiate the return in Rad's portal or contact support@radpowerbikes.com. Do not send merchandise back outside the approved process.",
        "sourceUrl": "https://www.radpowerbikes.com/policies/refund-policy",
        "checked": "2026-07-22"
      },
      "watchout": "A used return loses 30% of purchase price plus $149 return shipping; discount-code value may also be subtracted.",
      "sourceUrl": "https://www.radpowerbikes.com/policies/refund-policy",
      "shopUrl": "https://www.radpowerbikes.com/collections/electric-bikes",
      "sourceLabel": "Rad refund policy",
      "sourceUpdated": null,
      "anchors": [
        "30 days",
        "30%",
        "$149"
      ],
      "checked": "2026-07-19"
    },
    {
      "id": "ride1up-revv1",
      "name": "Ride1Up Revv 1",
      "scope": "Revv 1 direct U.S. orders only",
      "returnDays": 14,
      "returnClock": {
        "basis": "delivery",
        "inputLabel": "Delivery date",
        "sourceWording": "The model policy requires the return request within 14 days of delivery.",
        "note": "The calculator covers the indexed Revv 1 direct-order policy only."
      },
      "rideLimit": "Unopened only",
      "unopened": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 250,
        "fixedMax": 350,
        "unknownFreight": false
      },
      "ridden": {
        "eligible": false,
        "reason": "The model policy accepts only unopened and unused shipments."
      },
      "cancellation": "Processed, shipped, or return-to-sender orders can incur $250–$350 per bike depending on shipment type.",
      "cancellationChecked": "2026-07-20",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "verify",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": true,
          "note": "Confirm whether the order has been processed; the indexed source does not promise a free stop at every pre-shipment stage."
        },
        "afterFulfillment": {
          "mode": "fee",
          "percent": 0,
          "fixedMin": 250,
          "fixedMax": 350,
          "unknownAdditional": false,
          "note": "Processed, shipped, or return-to-sender orders can incur $250–$350 per bike depending on shipment type."
        }
      },
      "packaging": "The box must remain unopened; without the original shipment, the buyer may need to arrange freight.",
      "returnStart": {
        "type": "form",
        "url": "https://ride1up.com/contact/",
        "label": "Contact Ride1Up support",
        "destination": "Ride1Up contact form",
        "instruction": "Report the Revv 1 return within 14 days of delivery, preserve the unopened shipment, attach photo proof, and wait for approval and the correct return address.",
        "sourceUrl": "https://revv1.ride1up.com/revv1-return-and-pre-order-policy/",
        "checked": "2026-07-22"
      },
      "watchout": "The return window is not a test ride: opening the box ends ordinary eligibility for this model.",
      "sourceUrl": "https://revv1.ride1up.com/revv1-return-and-pre-order-policy/",
      "shopUrl": "https://revv1.ride1up.com/",
      "sourceLabel": "Ride1Up Revv 1 policy",
      "sourceUpdated": null,
      "anchors": [
        "14-Day",
        "$350",
        "unopened"
      ],
      "checked": "2026-07-19"
    },
    {
      "id": "fiido",
      "name": "Fiido",
      "scope": "Direct U.S. e-bike orders; shipping varies by model",
      "returnDays": 30,
      "returnClock": {
        "basis": "delivery",
        "inputLabel": "Delivery date",
        "sourceWording": "The policy gives new and qualifying opened bikes a 30-day period from delivery.",
        "note": "Skinflint uses the delivery date entered by the shopper."
      },
      "rideLimit": "Under 20 miles",
      "unopened": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 100,
        "fixedMax": 300,
        "unknownFreight": false
      },
      "ridden": {
        "eligible": true,
        "percent": 30,
        "fixedMin": 100,
        "fixedMax": 300,
        "unknownFreight": false
      },
      "cancellation": "After shipment, round-trip shipping is deducted even when outbound shipping was advertised as free.",
      "cancellationChecked": "2026-07-20",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "verify",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": true,
          "note": "The indexed source does not publish one universal free-cancellation promise before shipment."
        },
        "afterFulfillment": {
          "mode": "fee",
          "percent": 0,
          "fixedMin": 100,
          "fixedMax": 300,
          "unknownAdditional": false,
          "note": "Published round-trip bike shipping varies by model from $100 to $300 after shipment."
        }
      },
      "packaging": "Keep the original packaging for at least 30 days; replacement packaging may be the buyer's responsibility.",
      "returnStart": {
        "type": "email",
        "url": "mailto:support@fiido.com?subject=Return%20request%20and%20order%20number",
        "label": "Email Fiido after-sales support",
        "destination": "support@fiido.com",
        "instruction": "Include the order number plus videos and photos of all packaging and items. Wait for approval and the seller's label or shipping instructions.",
        "sourceUrl": "https://fiido.com/pages/return-policy",
        "checked": "2026-07-22"
      },
      "watchout": "The exact exit cost depends on model: listed round-trip bike shipping ranges from $100 to $300, plus 30% after opening.",
      "sourceUrl": "https://fiido.com/pages/return-policy",
      "shopUrl": "https://fiido.com/collections/electric-bikes",
      "sourceLabel": "Fiido return policy",
      "sourceUpdated": null,
      "anchors": [
        "30 days",
        "30%",
        "Round-trip $300"
      ],
      "checked": "2026-07-19"
    },
    {
      "id": "himiway",
      "name": "Himiway",
      "scope": "Direct U.S. e-bike orders",
      "returnDays": 15,
      "returnClock": {
        "basis": "receipt",
        "inputLabel": "Date you received the bike",
        "sourceWording": "The standard new and 0-10 mile tiers use 15 days, with later tiers described from receipt.",
        "note": "Separate 48-hour shipping-damage and 15-business-day quality-issue language can apply outside this ordinary return clock."
      },
      "rideLimit": "0–10 miles at the standard used-return tier",
      "unopened": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 300,
        "fixedMax": 300,
        "unknownFreight": false
      },
      "ridden": {
        "eligible": true,
        "percent": 30,
        "fixedMin": 300,
        "fixedMax": 300,
        "unknownFreight": false
      },
      "cancellation": "Before shipping, the policy lists a 3% handling fee; after shipping, bike shipping is $300.",
      "cancellationChecked": "2026-07-20",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "fee",
          "percent": 3,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": false,
          "note": "The policy lists a 3% handling fee before shipping."
        },
        "afterFulfillment": {
          "mode": "fee",
          "percent": 0,
          "fixedMin": 300,
          "fixedMax": 300,
          "unknownAdditional": false,
          "note": "The policy lists $300 bike shipping after shipment."
        }
      },
      "packaging": "Original packaging required; the policy lists $300 if new bike packaging is needed.",
      "returnStart": {
        "type": "form",
        "url": "https://help.himiwaybike.com/hc/en-us/requests/new?ticket_form_id=15866882984347",
        "label": "Submit a Himiway ticket",
        "destination": "Himiway help desk",
        "instruction": "Submit the order status and return reason. For shipping damage, report within 48 hours with photos while the bike remains unused; other paths may also require photos or video.",
        "sourceUrl": "https://himiwaybike.com/pages/refund-policy",
        "checked": "2026-07-22"
      },
      "watchout": "At 0–10 miles, a non-quality return can lose $300 shipping plus 30%; later or more-used returns can lose 50% plus shipping.",
      "sourceUrl": "https://himiwaybike.com/pages/refund-policy",
      "shopUrl": "https://himiwaybike.com/collections/electric-bike",
      "sourceLabel": "Himiway return policy",
      "sourceUpdated": null,
      "anchors": [
        "15 Days",
        "30%",
        "$300"
      ],
      "checked": "2026-07-19"
    },
    {
      "id": "hovsco",
      "name": "HOVSCO",
      "scope": "Direct U.S. e-bike orders",
      "returnDays": 15,
      "returnClock": {
        "basis": "receipt",
        "inputLabel": "Date you received the bike",
        "sourceWording": "The policy requires contact within 15 calendar days of receipt.",
        "note": "Skinflint uses the receipt date entered by the shopper."
      },
      "rideLimit": "No miles for ordinary full refund; under 10 miles gets a partial refund",
      "unopened": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 150,
        "fixedMax": 150,
        "unknownFreight": false
      },
      "ridden": {
        "eligible": true,
        "percent": 50,
        "fixedMin": 0,
        "fixedMax": 150,
        "unknownFreight": false
      },
      "cancellation": "The policy lists a 5% deduction before shipment and $150 after shipment.",
      "cancellationChecked": "2026-07-20",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "fee",
          "percent": 5,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": false,
          "note": "The policy lists a 5% deduction before shipment."
        },
        "afterFulfillment": {
          "mode": "fee",
          "percent": 0,
          "fixedMin": 150,
          "fixedMax": 150,
          "unknownAdditional": false,
          "note": "The policy lists $150 after shipment."
        }
      },
      "packaging": "Same packaging and all box contents required.",
      "returnStart": {
        "type": "email",
        "url": "mailto:support-us@hovsco.com?subject=Return%20request%20and%20order%20number",
        "label": "Email HOVSCO for a return",
        "destination": "support-us@hovsco.com",
        "instruction": "Request acceptance before shipping. Wait for the return label and instructions; items sent without first requesting a return are not accepted.",
        "sourceUrl": "https://www.hovsco.com/policies/refund-policy",
        "checked": "2026-07-22"
      },
      "watchout": "A bike with under 10 miles may receive only 50% of purchase price; the policy also lists $150 return shipping in some paths.",
      "sourceUrl": "https://www.hovsco.com/pages/refund-policy",
      "warrantyUrl": "https://www.hovsco.com/pages/warranty-policy",
      "shopUrl": "https://www.hovsco.com/collections/electric-bikes",
      "sourceLabel": "HOVSCO return policy",
      "sourceUpdated": null,
      "anchors": [
        "15 Calendar Days",
        "refused delivery or canceled by the buyer",
        "refund equal to 50%"
      ],
      "checked": "2026-07-19"
    },
    {
      "id": "ecotric",
      "name": "Ecotric",
      "scope": "Direct U.S. e-bike orders",
      "returnDays": 30,
      "returnClock": {
        "basis": "receipt",
        "inputLabel": "Date you received the bike",
        "sourceWording": "The policy says the 30-day return period starts from receiving the bike.",
        "note": "Skinflint uses the receipt date entered by the shopper."
      },
      "rideLimit": "Like-new condition; no numeric mileage promise",
      "unopened": {
        "eligible": true,
        "percent": 20,
        "fixedMin": 0,
        "fixedMax": 0,
        "unknownFreight": false
      },
      "ridden": {
        "eligible": true,
        "percent": 20,
        "fixedMin": 0,
        "fixedMax": 0,
        "unknownFreight": false
      },
      "cancellation": "After a shipping label is created, the buyer bears shipping cost.",
      "cancellationChecked": "2026-07-20",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "verify",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": true,
          "note": "The indexed source does not publish one universal pre-label cancellation amount."
        },
        "afterFulfillment": {
          "mode": "unknown-cost",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": true,
          "note": "After a shipping label is created, the buyer bears shipping cost, but the indexed source does not publish the amount."
        }
      },
      "packaging": "Original packaging and like-new condition required.",
      "returnStart": {
        "type": "email",
        "url": "mailto:service@ecotric.com?subject=Return%20and%20Exchange%20Authorization%20request",
        "label": "Request an Ecotric RMA",
        "destination": "service@ecotric.com",
        "instruction": "Request a Return and Exchange Authorization and label before shipping. Ecotric says an unauthorized return will not be refunded.",
        "sourceUrl": "https://www.ecotric.com/pages/what-is-your-return-policy",
        "checked": "2026-07-22"
      },
      "watchout": "The advertised 30-day at-home trial still deducts a 20% inspection and restocking fee.",
      "sourceUrl": "https://www.ecotric.com/pages/what-is-your-return-policy",
      "shopUrl": "https://www.ecotric.com/collections/e-bike",
      "sourceLabel": "Ecotric return policy",
      "sourceUpdated": null,
      "anchors": [
        "30 days",
        "20%",
        "original packaging"
      ],
      "checked": "2026-07-19"
    },
    {
      "id": "engwe",
      "name": "ENGWE",
      "scope": "Direct U.S. e-bike orders",
      "checked": "2026-08-05",
      "returnDays": 30,
      "returnClock": {
        "basis": "receipt",
        "inputLabel": "Date you received the bike",
        "sourceWording": "The U.S. policy allows an ordinary return within 30 days after receiving the product.",
        "note": "Skinflint uses the receipt date entered by the shopper."
      },
      "rideLimit": "Less than 10 km",
      "unopened": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 0,
        "fixedMax": 300,
        "unknownFreight": true
      },
      "ridden": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 0,
        "fixedMax": 300,
        "unknownFreight": true
      },
      "cancellation": "Confirm the current order status and any stop-shipment cost with ENGWE in writing.",
      "cancellationChecked": "2026-08-05",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "verify",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": true,
          "note": "The indexed return source does not publish one universal cancellation amount."
        },
        "afterFulfillment": {
          "mode": "unknown-cost",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": true,
          "note": "Return freight is the buyer's responsibility and is not priced in the indexed source."
        }
      },
      "packaging": "Original packaging, accessories, manuals, and other original contents are required.",
      "returnStart": {
        "type": "email",
        "url": "mailto:service@engwe-bikes.com?subject=Return%20request%20and%20order%20number",
        "label": "Email ENGWE for authorization",
        "destination": "service@engwe-bikes.com",
        "instruction": "Request authorization before shipping, include proof of purchase, and preserve the original packaging and all contents.",
        "sourceUrl": "https://us.engwe.com/pages/return-refund-policy",
        "checked": "2026-08-05"
      },
      "watchout": "A qualifying return can still lose buyer-paid freight and a restocking deduction of up to $300 after warehouse inspection.",
      "sourceUrl": "https://us.engwe.com/pages/return-refund-policy",
      "shopUrl": "https://us.engwe.com/collections/electric-bikes",
      "sourceLabel": "ENGWE U.S. return and refund policy",
      "sourceUpdated": null,
      "anchors": [
        "30-day return policy",
        "less than ten (10) kilometres",
        "up to $300"
      ]
    },
    {
      "id": "gotrax",
      "name": "GOTRAX",
      "scope": "Direct U.S. e-bike orders",
      "checked": "2026-08-05",
      "returnDays": 31,
      "returnClock": {
        "basis": "receipt",
        "inputLabel": "Date you received the bike",
        "sourceWording": "The refund policy gives new and unused products 31 days from receipt; its lightly used tier says 31 days from purchase.",
        "note": "The clocks conflict by condition, so confirm the applicable deadline in writing and use the earlier date when planning."
      },
      "rideLimit": "Less than 20 miles for lightly used returns",
      "unopened": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 0,
        "fixedMax": 0,
        "unknownFreight": true
      },
      "ridden": {
        "eligible": true,
        "percentMin": 0,
        "percentMax": 50,
        "fixedMin": 0,
        "fixedMax": 0,
        "unknownFreight": true
      },
      "cancellation": "Same-day requests before 4 PM Central may be attempted, but cancellation is not guaranteed once fulfilled.",
      "cancellationChecked": "2026-08-05",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "verify",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": true,
          "note": "A same-day request before 4 PM Central is not a guarantee that fulfillment can be stopped."
        },
        "afterFulfillment": {
          "mode": "unknown-cost",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": true,
          "note": "After processing, the buyer may need to receive and return the product at an unpriced shipping cost."
        }
      },
      "packaging": "Original packaging with foam inserts, or a sturdy protective box, is required; an RMA number must be marked on the box.",
      "returnStart": {
        "type": "email",
        "url": "mailto:support@gotrax.com?subject=Return%20request%20and%20order%20number",
        "label": "Contact GOTRAX support",
        "destination": "support@gotrax.com",
        "instruction": "Ask for the official Return Request Form and an RMA number before shipping; include the order number.",
        "sourceUrl": "https://gotrax.com/policies/refund-policy",
        "checked": "2026-08-05"
      },
      "watchout": "A lightly used return under 20 miles can lose up to 50% of purchase price, plus buyer-paid return shipping.",
      "sourceUrl": "https://gotrax.com/policies/refund-policy",
      "shopUrl": "https://gotrax.com/collections/electric-bike",
      "sourceLabel": "GOTRAX refund policy",
      "sourceUpdated": null,
      "anchors": [
        "31 days of receipt",
        "up to (50%)",
        "less than twenty (20) miles"
      ]
    },
    {
      "id": "tenways",
      "name": "TENWAYS",
      "scope": "Direct U.S. e-bike orders",
      "checked": "2026-08-05",
      "returnDays": 14,
      "returnClock": {
        "basis": "receipt",
        "inputLabel": "Date you received the bike",
        "sourceWording": "The U.S. return policy requires contact within fourteen days from receipt.",
        "note": "Skinflint uses the receipt date entered by the shopper."
      },
      "rideLimit": "Resellable condition; no numeric mileage promise",
      "unopened": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 200,
        "fixedMax": 200,
        "unknownFreight": true
      },
      "ridden": {
        "eligible": true,
        "percent": 0,
        "fixedMin": 200,
        "fixedMax": 200,
        "unknownFreight": true
      },
      "cancellation": "Confirm fulfillment status and any shipping or assembly charges with TENWAYS in writing.",
      "cancellationChecked": "2026-08-05",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "verify",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": true,
          "note": "The indexed source does not publish one universal cancellation amount."
        },
        "afterFulfillment": {
          "mode": "unknown-cost",
          "percent": 0,
          "fixedMin": 200,
          "fixedMax": 350,
          "unknownAdditional": true,
          "note": "Ordinary returns include a $200 restocking fee and buyer-paid delivery; assembly-service orders add $150 return shipping and do not refund assembly."
        }
      },
      "packaging": "Original packaging and all contents are required, with the bike in original, resellable condition.",
      "returnStart": {
        "type": "email",
        "url": "mailto:support@tenways.com?subject=Return%20request%20and%20order%20number",
        "label": "Email TENWAYS support",
        "destination": "support@tenways.com",
        "instruction": "Contact support within 14 days, include proof and requested photos, and wait for return instructions before shipping.",
        "sourceUrl": "https://us.tenways.com/pages/return-policy",
        "checked": "2026-08-05"
      },
      "watchout": "An ordinary return loses a $200 restocking fee plus buyer-paid delivery; assembly-service orders add $150 return shipping and a nonrefundable assembly charge.",
      "sourceUrl": "https://us.tenways.com/pages/return-policy",
      "shopUrl": "https://us.tenways.com/collections/e-bikes",
      "sourceLabel": "TENWAYS U.S. return policy",
      "sourceUpdated": null,
      "anchors": [
        "fourteen (14) days",
        "$200 restocking fee",
        "original packaging"
      ]
    },
    {
      "id": "segway-o2o-ebike",
      "name": "Segway O2O eBike",
      "scope": "store.segway.com O2O e-bike orders only",
      "checked": "2026-08-05",
      "returnDays": 30,
      "returnClock": {
        "basis": "receipt",
        "inputLabel": "Delivery or pickup-available date",
        "sourceWording": "The e-bike policy allows qualifying returns during days 1 through 30 after delivery or availability for pickup.",
        "note": "Use the relevant delivery or pickup-available date and confirm the model-specific O2O scope."
      },
      "rideLimit": "Less than 5 miles and still new and unused",
      "unopened": {
        "eligible": true,
        "percent": 25,
        "fixedMin": 200,
        "fixedMax": 300,
        "unknownFreight": true
      },
      "ridden": {
        "eligible": true,
        "percent": 25,
        "fixedMin": 200,
        "fixedMax": 300,
        "unknownFreight": true
      },
      "cancellation": "Self-cancellation is available only during the published 0.5-to-6.5-hour window; later cancellations lose 25% plus shipping.",
      "cancellationChecked": "2026-08-05",
      "cancellationCosts": {
        "beforeFulfillment": {
          "mode": "verify",
          "percent": 0,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": false,
          "note": "A full-refund self-cancellation is published only in the 0.5-to-6.5-hour order window."
        },
        "afterFulfillment": {
          "mode": "fee",
          "percent": 25,
          "fixedMin": 0,
          "fixedMax": 0,
          "unknownAdditional": true,
          "note": "After processing, the policy lists 25% plus shipping; exact shipping can vary."
        }
      },
      "packaging": "All original packaging, accessories, and included parts are required; the bike must remain new and unused with less than five miles.",
      "returnStart": {
        "type": "email",
        "url": "mailto:technicalsupport@segway.com?subject=Segway%20eBike%20return%20authorization",
        "label": "Email Segway for authorization",
        "destination": "technicalsupport@segway.com",
        "instruction": "Request a Work Order or other authorization before returning the bike to the original pickup dealer location.",
        "sourceUrl": "https://store.segway.com/return-policy-ebike",
        "checked": "2026-08-05"
      },
      "watchout": "A qualifying return combines 25% with a model fee of $200 to $300, and shipping may also be nonrefundable or deducted.",
      "sourceUrl": "https://store.segway.com/return-policy-ebike",
      "shopUrl": "https://store.segway.com/ebikes",
      "sourceLabel": "Segway eBike return policy",
      "sourceUpdated": null,
      "anchors": [
        "0.5-6.5 hours",
        "25%",
        "less than 5 miles"
      ]
    }
  ]
}